Grievance Redressal Procedure

At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.

As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

 
1

Write in to customercare@tatacapital.com or call us on our
toll-free no. 1800 209 6060. You will receive an acknowledgement/response within 10 business days.

 
 
2

If you are not satisfied with the resolution provided to you, we request you to contact the Compliance Officer, Mr. Balakrishna Kamath.

You can mail him at Balakrishna.Kamath@tatacapital.com or download the complaint form and post it to the address mentioned below:

Mr. Balakrishna Kamath
Tata Capital Housing Finance Limited
4th Floor, iThink Techno Campus
Off Pokhran Road 2, Thane(West) - 400607.

You will receive an acknowledgement/response within 10 business days of the Compliance Officer receiving your communication.

 
 
3

If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director.

Kindly download the complaint form and post it to the address mentioned below:

Mr. R. Vaithianathan
Tata Capital Housing Finance Limited
4th Floor, iThink Techno Campus
Off Pokhran Road 2, Thane(West) - 400607.

You will receive an acknowledgement/response within 10 business days of the Managing Director receiving your communication.

 
 
4

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance companies – the National Housing Bank – at the address given below.

National Housing Bank,
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road,
NEW DELHI- 110003.
crcell@nhb.org.in
www.nhb.org.in

 

 

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