Grievance Redressal Procedure

At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you.

As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

  • Level 1
  • Level 2
  • Level 3
  • Level 4

Tab 1

Write in to customercare@tatacapital.com or call us on our toll-free no. 1800 209 6060.

You will receive an acknowledgement/response within 3 business days from the Senior Customer Redressal Officer receiving your communication.

Tab 2

If you are not satisfied with the resolution provided to you, we request you to contact the Head Customer Service.

You can write in to customerservice.head@tatacapital.com or the Nodal Officer/ the Compliance Officer, Mr. Balakrishna Kamath at nodalofficertchfl@tatacapital.com

You will receive an acknowledgement/response within 4 business days from the Senior Customer Redressal Officer receiving your communication.

Tab 3

If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com

Tab 4

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority of Housing Finance Companies, the National Housing Bank- at the address given below:

National Housing Bank,
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, NEW DELHI- 110 003.


Visit: www.nhb.org.in or www.grids.nhbonline.org.in/

 

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